My name is Sarah Bertrand, and I am a 25 year old professional mascot groomer, who has had enough with your flashy advertisements.
I understand that you're trying to be satirical, poking fun with the retro trendy vibe your campaign overtly screams, however it only succeeds in excreting an obnoxious, juvenile semblance that is only enhanced by the vibrant trashy colors that are spewed throughout your campaign.
"Jingle bells, contracts smell, the system access fee laid an egg." This, this Koodo, is your slogan for one of your ads.
The retribution I seek is for someone from your company to please email me immediately and explain to me what the hell that means.
I thank you for your time, and hope you have a fantastic weekend.
***RESPONSE: JANUARY 20TH, 2009***
Re: constructive criticismTuesday, January 20, 2009 2:47 PM
From: "Koodo Customer Service"
Thanks for contacting us. We sincerely regret to hear of your recent unsatisfactory experience with our ads, and we appreciate that you have taken the time to express your dissatisfaction.
Koodo Mobile is dedicated to providing the exemplary customer service that you deserve. Efforts are in place to monitor the service that we currently offer, and to further improve our customer relations in the future.
It is the feedback from customers, such as you, that will continue to guide us in this commitment. Complaints and suggestions received through emails are compiled and submitted in a monthly report, which serves as the basis towards planned improvements to existing services.
Koodo Mobile Customer Service
T: 1-866-99-KOODO E: firstname.lastname@example.org
***EXTREME UPDATE: FEBRUARY 4, 2009***
I need to add that a representitive from Koodo actually came into my place of work to speak to me personally about my letter. He was fantastic, very fair, and actually complimented my writing! Koodo, regardless of my petty gripes, your customer service is impeccable. Well done.